Balloon Info

How long will my balloons last?

Your balloons and balloon arrangements available online will last approximately 3-4 days at their best, however this can be a lot longer if cared for properly (See ‘How to look after my balloons' below). We do however, suggest collecting your balloons the day before or the day of, your event to ensure longevity and maximum impact.

How to care for my balloons

Weather and seasons can affect your balloons throughout the year in different ways.  Heat can make your balloons expand and the cold can make your balloons shrivel, all of which is normal.  We recommend keeping your balloons at room temperature as much as possible and taking them out of your car as soon as you arrive home.

We appreciate that balloons can make even the biggest of children (Adults) very excited and we take extra care when creating your balloons and while they are very durable we suggest no hitting or pulling on them as this can cause unnecessary damage.

Local Delivery / Collection Times

When placing orders for Balloons online, we offer 2 times for collection, whether that's for store collection or local Delivery.  These Timings are below:

• AM - 9am-12pm
• PM - 12pm-5.30pm

Please make sure somebody is in between these times if you have chosen local delivery.  Our balloons are made with care and Hand delivered by a member of our team.  They cannot be left outside.

Collecting your balloons

When collecting your balloons, we suggest having your back seats down in your car upon arrival.

Please head to the car park behind our Tilehurst store, which is located just off of Walnut Way (RG30 4RN)

Park up behind the store by our vans, and come and knock on the back door to collect.  A lovely member of staff will be here to help you to the car.

Please await an email to confirm that your order is ready to collect.

Balloon Local Deliveries (Area's Covered)

Our Balloons ordered online for local delivery are personally delivered by one of our team to make sure they are carefully looked after all the way up to your front door.  Specific times cannot be guaranteed on the date of your delivery unless you contact us after placing an order to arrange this.

Please make sure somebody is in to receive the order on the day of delivery as they cannot be left anywhere outside due to the delicate nature of the balloons.  If nobody is in, you may miss your delivery.  If this is the case we will try our best to contact you.  In the event of no one answering, we will take the balloons back to our Tilehurst store and a collection must be arranged by yourselves.

We cover large amount of the surrounding area from our Tilehurst Store.  If you still do not fall into this catchment, please do contact us as we can go further afield.

Local Delivery Coverage and Charges

Stock Availability

We like for you to be able to order right up until the night before you need your balloons, so that if you haven’t had time or have forgotten, we can get you out of a hole, and although we keep most balloons in stock, all year round, please be aware that if you are last minute ordering, that the balloons are subject to availability and may need to be changed slightly due to stock levels at that current time.

Faulty Balloons / Refunds

Although a very rare occasion, sometimes balloons can be faulty and have small holes or broken valves, which aren’t always noticeable straight away.  If you think you have a faulty balloon please do contact us straight away so that we can sort out a replacement for you as soon as possible.

We do start preparing your balloons up to a week in advance (Things such as printing personalised balloons, putting balloons by etc.).If you need to cancel within 7 days of your collection date, unfortunately we cannot issue a refund as everything is individually created for each customer, and therefore cannot be re-used or re-sold.

Sustainability and Environmental Impact

Latex balloons are made from a natural product derived from trees found on farms in equatorial regions. The trees are “tapped” to release the liquid latex, so there is no need for the tree to be trimmed or chopped in anyway, and no risk of deforestation. One tree can produce enough latex to last 40 years.

As latex is a 100% natural product, it is completely biodegradable, which means it will break down into a residue that is safe for the environment.

Latex balloons break down at the same rate as other natural products, such as oak leaves and wood fibres. The time that they take to biodegrade is however influenced by the environment, so whether it is dry, light, or dark for example.

Foil balloons are also made from a synthetic material that is recyclable, as well as being able to re-fill and re-use them many times

Our suppliers are also gradually making the switch to 100% cardboard packaging all of which is recycled in store.

Balloon Gas Safety

Some of our balloons are filled with what’s known as ‘Balloon Gas’ which most people refer to as helium.  Balloon gas is a mixture of helium and air.  Balloon gas is safe when used correctly but you should never deliberately inhale the gas as it is an asphyxiant and can result in health complications such as low blood pressure, fainting, heart attacks, hypoxia, and sudden death.